Carelinx
Making healthcare scheduling simple, accessible, and patient‑first
Company
Carelinx
Category
HealthTech
Industry
Healthcare
SErvice we provided
UI/UX Design
About the Project
Carelinx is a healthcare platform that enables patients to easily book clinic appointments based on their specific needs. Users can browse clinics, compare doctors, view availability, and select convenient time slots—creating a smooth and transparent booking experience.I designed both the patient-facing flows and the back-office dashboard, focusing on accessibility, trust, and clarity. My approach involved user journey mapping, competitive analysis of telehealth platforms, and testing multiple scheduling scenarios to ensure usability across diverse user groups.
(01)
Challenge
The challenge was to simplify medical scheduling—often confusing for patients—while ensuring clinics could efficiently manage appointments and patient data.
(02)
Immersion
Understanding patient behavior and clinical scheduling pain points.
Through research and usability testing, I identified core needs from both sides:
Patients require a straightforward, guided booking experience
Doctors and clinics need clear, conflict-free scheduling tools
Users need trust signals when selecting healthcare providers
Filters and personalization greatly influence booking decisions
Mobile-first accessibility is essential for on-the-go patients
(03)
Design Solution
A unified scheduling experience for patients and healthcare providers.
The product was designed to balance patient convenience with clinic workflow efficiency, creating a system that supports both discovery and operational management.
(04)
Feature Highlights
What We Designed
Appointment Booking Flow
A simple, step-by-step journey guiding users through clinic selection, doctor selection, and time slot booking.
Personalization Tools
Filters for specialty, location, consultation type, ratings, and availability—helping patients find the right match quickly.
Clinic Dashboard
A back-office system enabling clinics to manage schedules, patient history, conflicts, and daily appointment insights.
Mobile-First Design
Responsive layouts ensuring full functionality and smooth interaction on smartphones and tablets.
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