Swift Fix
Smart Maintenance Management, Simplified
Company
SwiftFix
Category
SaaS / Mobile App
Industry
Home Services / Property Management
SErvice we provided
UI/UX Design
About the Project
SwiftFix is a smart maintenance management application designed to help individuals and teams organize, track, and automate household and appliance maintenance tasks. Users can add appliances such as air conditioners or washing machines, define installation dates, and set maintenance schedules—either manually or through AI-powered predictive recommendations.As the UI/UX Designer, my responsibility was to create a frictionless, mobile-first experience that reduces mental load while making recurring maintenance tasks visible, predictable, and easy to manage. The design balances automation with user trust, ensuring AI suggestions feel helpful rather than intrusive.
(01)
The Challenge
Users often forget maintenance tasks until breakdowns occur, leading to unexpected costs and frustration. Existing solutions were either too manual, poorly structured, or lacked intelligent scheduling. The challenge was to design an experience that encourages proactive maintenance without overwhelming users with complexity or excessive data input.
(02)
Immersion & Research
Understanding real-world service scheduling behavior
To build a solution grounded in real usage patterns, I conducted focused discovery and analysis:
Studied how users currently track household and appliance maintenance
Analyzed competing service and task management apps
Identified friction points in task logging and schedule setup
Observed trust barriers around automated or AI-driven scheduling
Mapped everyday maintenance scenarios for individuals and small teams
This research revealed a strong need for clarity, reminders, and lightweight automation.
(03)
UX Strategy & Design Approach
Mobile-first, AI-assisted, and highly intuitive
The design strategy focused on simplicity, visibility, and scalability:
Implemented AI-driven predictive scheduling for recurring maintenance tasks
Designed card-based layouts optimized for tap-friendly mobile interactions
Created interactive dashboards showing upcoming tasks and timelines at a glance
Structured a scalable information architecture adaptable for individual users and teams
Minimized data entry with smart defaults and progressive disclosure
The result was an interface that feels approachable while remaining powerful.
(04)
Wireframing, Prototyping & Usability Testing
Validating usability through everyday scenarios
Design concepts were tested and refined through multiple iterations:
Developed low- and high-fidelity wireframes for core task flows
Prototyped end-to-end journeys from item creation to maintenance reminders
Conducted usability testing using real-life maintenance use cases
Refined interaction patterns to reduce friction and cognitive load
Ensured consistency across screens for long-term usability
Testing confirmed faster task setup and higher confidence in automated suggestions.
(05)
Final Outcome & Impact
A trusted system for proactive maintenance management
The final product delivers a clear, reliable maintenance experience:
Reduced missed maintenance through predictive reminders
Improved task visibility with timeline-driven dashboards
Increased user trust in AI-assisted scheduling
A design system ready for future features and team-based workflows
A modern, intuitive mobile experience aligned with daily usage habits
SwiftFix demonstrates how thoughtful UI/UX design can bridge automation, usability, and trust transforming routine maintenance into a seamless, proactive process.
Have a project idea in mind?
Let's get started
We'll schedule a call to discuss your idea. After discovery sessions,
we'll send a proposal, and upon approval, we'll get started.
Not Interested to submit the form?
